Return And Refund Policy

Thank you for shopping with us! We strive to ensure you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we’re here to help.

1. Returns

  • Eligibility: Items can be returned within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
2. Refunds
  • Refund Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days. If your refund has not entered your account within 20 days of having posted the item, please contact us at info@thesmartvac.com
  • Replacements: If an item shows signs of manufacturing faults or damages, please contact us at info@thesmartvac.com and we will offer a replacement item, pending the return of the damaged item.

    4. Shipping Costs

    • Return Shipping: All returns must be approved by us and mailed back to us using the prepaid postage label provided by us. 
    • Shipping Fees: All products include shipping fee upon purchase.

    5. How to Return Your Item

    To initiate a return, please contact us at info@thesmartvac.com with your order number and the reason for the return. We will provide you with the necessary instructions and a return authorisation if required.

    6. Damaged or Defective Items

    If you receive a damaged or defective item, please contact us immediately at info@thesmartvac.com. We may ask for photos of the damage and will assist in resolving the issue by offering a replacement, repair, or refund as appropriate.

    7. Late or Missing Refunds

    If you haven’t received a refund yet, please first check with your bank or credit card company, as it may take some time for the refund to be officially posted. If you’ve done this and still haven’t received your refund, please contact us at info@thesmartvac.com

    8. Contact Us

    If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to us at:
    The Smartvac
    info@thesmartvac.com

    Smartvac Australia

    Welcome to Smartvac Australia
    We’re a proud Australian company based in Melbourne, driven by a passion for crafting high-quality gear that doesn’t mess around.
    A powerhouse blower and vacuum combo built to blast away debris and suck up the toughest messes with precision.
    From clearing dusty workshops to tackling leaf-strewn backyards, or even powering through industrial clean-ups, this beast handles it all—delivering top-tier performance every time.
    We Aussies are all about durable, reliable tools that make hard jobs easy, keeping your spaces spotless and your standards sky-high.

    • Free Shipping Australia Wide

      Enjoy free shipping Australia-wide with every order! From our Melbourne CBD hub, we send our top-quality blower and vacuum gear to every corner of the country. No extra costs, just fast, reliable delivery to get you tackling those jobs

    • 2 Year Warranty

      We stand by the quality of our gear—built tough for Aussie conditions—so you can blast and clean with confidence, knowing we’ve got your back for two full years. Reliability’s our promise, from city to bush.

    • 30 Day Money Back Guarantee

      We back our gear with a 30-day money-back guarantee direct from our Melbourne CBD hub. Try it risk-free for 30 days—if it's not up to your standards, we’ll refund you, no worries.